FAQs & Policies

Here are the answers to some of our most common questions!

Q: Is there a limit to the number of pets you will care for?
A: No, there is not. We don’t charge extra if you have several pets, instead we charge for the time it takes to care for them. Since we are a family business, many times Rich & Laura visit pets together, or we have one of our adult or teenage kids accompany us… so your pets get double the love and attention they deserve! 🙂

Q: Will you come every other day?
A: For the health and safety of your pets, dogs must be visited at least twice per day and cats at least once per day.

Q: Can I have friends, family, or neighbors share pet sitting duties?
A: To ensure consistent quality care and for issues of insurance liability, we require that we are the only pet care providers entering your home in your absence. If anyone else has access your home while you are away we cannot be held responsible for the safety and security of your home and your pets.

Q: Can you let my cat outside?
A: It is our policy that if your cat is inside when we arrive, we will not let your cat outside during our visits. There is no guarantee that they will stay with us while we are outside or that they will come back during the times that we are there, and there are many things that can happen to a cat outdoors. An exception to this policy is if you provide a leash & harness for your cat.

Q: Can I call or email to get updates on my pets?
A: Yes, we understand how important it is to you to know your pets are doing well and we are happy to respond to emails or phone calls to give updates!

Q: Can’t my cat be left home alone if I leave him/her lots of food and water and a fresh litterbox?
A: Things can go wrong in a house with an animal left alone. Whether it’s a medical emergency, fire, flood, electrical failure, or other unplanned situation that might arise, you wouldn’t want your cat suffering because no one checked on her during your time spent away from home! Additionally, it can be very stressful for a cat to find herself completely alone in a quiet home when she has been used to you returning each day at a certain hour and also being in the routine of interacting with you several times a day.

Q: What happens if my pet becomes sick or injured?
A: We are committed to the excellent care of your pets. Should your pet become sick or injured, we will follow the procedures listed on our veterinary release form.

Q: Will my dog be walked or my pets cared for in extreme temperatures or weather?
A: You should discuss with your sitter how best to care for your pets in extreme weather. During the high temperatures in the summer, our walks will be brief. We do not want your pets or our sitters to become overexposed or suffer from heat exhaustion. During severe thunderstorms or if road and travel conditions become dangerous, we will use our best judgment regarding the care of your pets and your home. This includes but is not limited to altering visit times and feeding schedules. Should we not be able to make a house visit, we will depend on an emergency contact provided by you at time of initial consultation. Emergency contact information must be kept current and emergency contact person must be able to access your home.

Q: Can I tip?
A: If you feel we’ve provided exceptional service to you, tips are appreciated, but they’re not expected.

Q: What can I expect upon my return?
A: Detailed notes will always be left for you as regarding your pet’s daily care while you were gone. We will also leave you a reminder for you to call us upon your return. If something happens that delays your expected return time, simply contact us and you can rest assured that your pets will be in good hands until you get back.

Q: Do you have a referral program?
A: Yes! Our best advertising is a happy client! Refer our service to a friend, family member, or co-worker, and we will give you your next visit with us free.

Q: Do you provide services on holidays?
A: Yes. Your pet sitter will be putting all four paws forward for you during the holidays. An additional $10 a day is charged for services on the following holidays: New Years Day, Easter, Mother’s Day, Memorial Day, Father’s Day, 4th of July, Labor Day, Thanksgiving, and Christmas. We recommend booking as far in advance as possible for these dates.

Q: I have a last minute trip. Can you help?
A: Yes. We understand that sometimes things come up in our busy lives! We ask new clients to allow 2 days advance notice if possible though so we have time to meet you and your pets.

Q: Do you have a cancellation policy?
A: Yes. This will be provided to you at our initial Meet & Greet visit.

Q: Do I pay for your services before or after my return?
A: Payment in full is due before the start of service. We accept checks or cash or can arrange to send you an invoice through PayPal by request.